Platform case study · Kentrova
An AI-powered operations workspace for growing SMEs.
One connected workspace for the sales, customer feedback, marketing and operational signals that usually sit across separate tools, with AI assistants and automations to help teams act faster.
The opportunity
Growing SME teams should not have to chase information before they can make a useful decision.
Sales can sit in POS, ecommerce or finance systems; customer feedback, marketing and operational issues can each live somewhere else. This platform brings the relevant signals into one practical workspace, so the next action is clearer.
What the platform brings together
- Sales and performance data from point-of-sale, ecommerce, finance and ordering systems.
- Customer feedback and service signals, with drafted responses ready for a person to review and approve.
- Marketing prompts and campaign actions informed by changes in sales or quieter trading periods.
- Operational alerts that help a team notice stock, data or performance issues earlier.
Built to keep people in control
AI is used to surface useful context, draft a response or prepare a next step. The business team stays responsible for the decision, with the ability to approve, edit or pause actions before anything goes live.
Request a discovery call“We used to move between sales reports, reviews and marketing tools just to understand what needed attention. Having the right signals in one place makes the day easier to run.”